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Description

Who are we? 

At Komodor, we are transforming the way teams troubleshoot and manage Kubernetes environments. We’re a dev-first company that fosters growth, creativity, and autonomy, offering you the chance to shape the future of Kubernetes troubleshooting!

Core Mission:

In this role The ideal candidate will collaborate with customers and internal teams to solve technically complex problems while maintaining a customer-first approach. You'll work closely with the Support Engineering Lead (Harvey) to continue building a strong and Global support function.

Join as our first dedicated Support Engineer and play a key role in shaping Komodor’s global support strategy. This is a unique opportunity for someone passionate about solving complex technical challenges while growing into a leadership role in a rapidly scaling startup!

**This role is for Central - West US Remote Location.

Key Responsibilities:

  • Provide technical support for the Komodor Platform - Kubernetes, cloud infrastructure (AWS/GCP), and related technologies.
  • Troubleshoot and resolve technical issues related to applications running on Kubernetes OSS, APIs, DataBases, Datadog, GitHub, and cloud-native environments.
  • Assist customers with understanding Komodor’s platform and help them resolve Kubernetes challenges.
  • Collaborate with Engineering, Product & Solution engineering teams to escalate and resolve critical technical issues for both Pre and post-sale customers
  • Maintain a high level of transparency and communication with customers, ensuring they are fully informed throughout the troubleshooting process.
  • Use internal resources (such as Komodor Documentation and the Komodor Platform to Support Users efficiently).
  • Work independently remotely, managing priorities and tasks with minimal supervision.
  • Maintain White Glove service while maintaining KPIs.

Requirements

Qualifications:

  • 4-5 years of experience in a technical support or similar role.
  • 1 year of experience with Kubernetes and cloud platforms (AWS, GCP, etc.).
  • Basic SQL skills with the ability to query databases.
  • Experience with Linux and comfortable working with the CLI. 
  • Strong troubleshooting and debugging skills in cloud-based applications and databases.
  • Ability to read code to assist in debugging and troubleshooting.
  • Some proficiency in Coding skills. 
  • Understanding of the SDLC and the importance of highly available enterprise standard applications on the cloud. 
  • Familiarity with containers (e.g., Docker), APIs, Datadog, and GitHub.
  • Excellent communication skills and a customer-first mindset.

Preferred Qualifications:

  • Experience in a startup or fast-paced environment.
  • Familiarity with modern cloud-native tools and best practices, particularly related to Kubernetes.
  • Experience working across time zones in distributed teams.

Nice to have:

  • Experience setting up, troubleshooting and maintaining SSO/SAML connection
  • Experience working with Github/ HELM.

What we offer:

  • Great culture and perks.
  • Options & benefits.
  • Growth opportunities!
  • Wellness and Employee experience events. 
  • Contribution to local communities by hosting, participating and encouraging our employees to be better ambassadors.


We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

What we offer

Komodor | Job

Impact from the first day

In your journey with us you will be significant, exposed from day 1 to our core doing, work with different stakeholders shoulder to shoulder. Your voice will be heard and taken into consideration daily.

Komodor | Job

Growth mindset 

We believe that your potential is limitless, and we will give you the opportunity, tools and guidance to evolve and grow. Besides learning by doing, we also believe in learning from others.

Komodor | Job

Strengthen your personal brand!

We offer plenty of opportunities for networking and public speaking at conferences, meetups, webinars and more!

Komodor | Job

Employee experience

We prioritize creating a welcoming and inclusive work environment. Team building activities, company trips and fun social events like breakfast club, HH -  there's always something exciting happening! We believe that it strengthens our team and contributes to a positive work culture.

Komodor | Job

Perks and benefits

We offer every Komodorian a generous (possibly life changing!) package of stock options, as well as an educational fund, an awesome IT package with every geeky accessory you can imagine, and of course a Cibus\Wolt stipend. 

The hiring team tips

What are we looking for in a candidate?

We are looking for proactive people that have the ability to smoothly get into our fast paced rhythm, learn and adapt quickly, be communicative as we believe in collaboration and continuous learning. We are looking for experienced people that have the willingness to have an impact.

What should you expect in the interview process?

Some of the interviews will focus more on your skills and knowledge, and some would be to assess your fit to our company’s culture. We believe that setting and matching expectations are important not just in the recruitment process - but also in general! We strongly believe that meeting your direct manager & colleagues is an important phase in our recruitment process that could give you more transparency and information about us. And if it is a match - it is a match!

How do you evaluate success in any role?

At Komodor, we believe in data. We are a data-driven company with goals to achieve and make impact and value to our customers.

Are there any growth opportunities within the company?

Yes! There are many opportunities at Komodor for everyone to evolve and move forward in their careers. In startups you tend to learn fast, have different touch points within your role and responsibilities and also you will collaborate with different people from different departments. This leads to 360 exposure in any of our work processes. Also, we are growing from year to year so as we grow - you will grow with us!

Still open questions?
Contact us