This website uses cookies. By continuing to browse, you agree to our Privacy Policy.

Description

Komodor, the only unified, developer-first Kubernetes platform, is on a mission to transform the way Developers and DevOps teams operate, troubleshoot, control and optimize their K8s applications. We are now looking for an experienced Customer Success Manager (CSM) in Israel , who shares our passion for innovation and customer-centric excellence.


Core Mission:

Your role as a CSM at Komodor will be far from ordinary. Your primary mission is to connect deeply with our technical customers, understanding their unique DevOps challenges and delivering unparalleled value. 

Also, as the primary point of contact for assigned customers, you will be responsible for fostering positive and long-lasting relationships. Your role involves understanding each customer's unique business and technical needs, goals, and challenges, allowing you to tailor our solution accordingly. You will also provide essential onboarding and training sessions for new customers, ensuring a smooth implementation and adoption process, all while emphasizing the seamless experience provided by Komodor.


Your Core Mission will encompass:

  • Driving Success: Ensure that customers fully leverage Komodor's capabilities, from easy operation to troubleshooting and optimization of K8s applications.
  • Impactful Engagement: Navigate a diverse customer portfolio with tailored solutions, facilitating a seamless experience with our Dev-First Kubernetes platform.
  • Building Connections: Create robust relationships with stakeholders, advancing Komodor's footprint in the Kubernetes ecosystem.
  • Customer Retention & Expansion: Retain and grow customer engagement by identifying opportunities to extend our reach and value.
  • Collaborative Integration: Work in collabortation with Komodor's product, engineering, and sales teams to amplify customer interests and adoption of our solutions.

Requirements

Qualifications:

  • Bachelor's degree in Computer Engineering or a related field (or equivalent work experience).
  • Proven experience working with Engineering and DevOps professional on customer side
  • Proven 3 years of experience in a customer-facing role, such as Customer Success Manager, Account Manager, or customer Relationship Manager.
  • Knowledge of Kubernetes\DevOps tools or Cloud computing - Big plus
  • Strong interpersonal and communication skills, with the ability to build rapport and trust with customers.
  • Problem-solving mindset and ability to navigate challenging situations with diplomacy and professionalism.
  • Excellent organizational skills and attention to detail.
  • Proficiency in CRM software and tools.
  • Demonstrated ability to collaborate and work effectively in a team environment.
  • Self-motivated and proactive approach to work.


What do we offer?

  • Great culture and perks.
  • Options & benefits.
  • Growth opportunities!
  • Wellness and Employee experience events. 
  • Dog friendly (well, we love animals in total!) 
  • Contribution to local communities by hosting, participating and encouraging our employees to be better ambassadors.


Our process:

Get ready for an agile process! You will have 3-5 interviews (don’t worry it is fast paced we promise!) with our amazing management team and your future peers! We believe that recruiting is mutual so we respect your time and efforts. We are excited to meet you!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

What we offer

Impact from the first day

In your journey with us you will be significant, exposed from day 1 to our core doing, work with different stakeholders shoulder to shoulder. Your voice will be heard and taken into consideration daily.

Growth mindset 

We believe that your potential is limitless, and we will give you the opportunity, tools and guidance to evolve and grow. Besides learning by doing, we also believe in learning from others.

Strengthen your personal brand!

We offer plenty of opportunities for networking and public speaking at conferences, meetups, webinars and more!

Employee experience

We prioritize creating a welcoming and inclusive work environment. Team building activities, company trips and fun social events like breakfast club, HH -  there's always something exciting happening! We believe that it strengthens our team and contributes to a positive work culture.

Perks and benefits

We offer every Komodorian a generous (possibly life changing!) package of stock options, as well as an educational fund, an awesome IT package with every geeky accessory you can imagine, and of course a Cibus\Wolt stipend. 

The hiring team tips

What are we looking for in a candidate?

We are looking for proactive people that have the ability to smoothly get into our fast paced rhythm, learn and adapt quickly, be communicative as we believe in collaboration and continuous learning. We are looking for experienced people that have the willingness to have an impact.

What should you expect in the interview process?

Some of the interviews will focus more on your skills and knowledge, and some would be to assess your fit to our company’s culture. We believe that setting and matching expectations are important not just in the recruitment process - but also in general! We strongly believe that meeting your direct manager & colleagues is an important phase in our recruitment process that could give you more transparency and information about us. And if it is a match - it is a match!

How do you evaluate success in any role?

At Komodor, we believe in data. We are a data-driven company with goals to achieve and make impact and value to our customers.

Are there any growth opportunities within the company?

Yes! There are many opportunities at Komodor for everyone to evolve and move forward in their careers. In startups you tend to learn fast, have different touch points within your role and responsibilities and also you will collaborate with different people from different departments. This leads to 360 exposure in any of our work processes. Also, we are growing from year to year so as we grow - you will grow with us!

Still open questions?
Contact us