Kubernetes for
Humans Podcast

Itiel Shwartz sits down with Stefana Muller, VP of Infrastructure & Operations at Salesforce, for a conversation about scale, acquisitions, and the day-to-day reality of running infrastructure in the AI era. Stefana traces her path from technical support through product management into infrastructure leadership, and walks through the Own (formerly OwnBackup) journey: 15 regions, 52 clusters, petabytes of SaaS backup data, and the multi-cloud Kubernetes standardization that made it manageable. After the Salesforce acquisition, the team jumped from roughly 7,000 customers built over a decade to more than 11,000 in a single year, and from about 18,000 clusters to 52,000 — without growing headcount. The back half digs into how AI is reshaping the work: Claude Code as a pair programmer, AI-enforced documentation in the codebase, Slackbot as a personal context layer, and the still-open question of how much production trust to hand to an AI when customer data is on the line.