Description

Who are we? 

Who are we? 

Komodor is a cutting-edge Kubernetes platform built by developers, for developers. We help engineering and infrastructure teams manage complex systems with ease, efficiency, and transparency so they can focus more on innovation and less on firefighting Kubernetes challenges.

Our platform is trusted by thousands of teams worldwide, with standout capabilities like Klaudia, our AI-powered Kubernetes failure detection and analysis engine that delivers real-time insights to dev and infra teams; the Cost team, helping companies dramatically reduce cloud spend; the Health team, building industry-leading troubleshooting features; and our Operations group, crafting powerful Kubernetes-native agents, operators, and controllers.

Core Mission:

The Technical Support Manager will lead and elevate Komodor's Technical Support function, managing a team of dedicated support engineers to deliver fast, accurate, and customer-centric issue resolution. In this role, you will guide the team through technically complex challenges, strengthen collaboration with Product, Engineering, and Customer Success, and ensure customers receive an exceptional support experience. You will own the development of support processes, quality standards, and operational practices that enable scale. As Komodor's  Support lead, you will shape the future of the support organisation, driving both team performance and strategic improvements that enhance customer satisfaction and trust


Key Responsibilities:

  • Provide technical support for the Komodor Platform - Kubernetes, cloud infrastructure (AWS/GCP), and related technologies
  • Troubleshoot and resolve technical issues related to applications running on Kubernetes OSS, APIs, Databases, Datadog, GitHub, and cloud-native environments.
  • Assist customers with understanding Komodor’s platform and help them resolve Kubernetes challenges.
  • Collaborate with Engineering, Product & Solution engineering teams to escalate and resolve critical technical issues for both pre- and post-sale customers
  • Build and optimise support processes, workflows, and documentation to drive efficiency, scalability, and operational excellence
  • Lead, mentor, and develop a team of Technical Support Engineers through coaching, feedback, and continuous skill-building
  • Maintain a high level of transparency and communication with customers, ensuring they are fully informed throughout the troubleshooting process
  • Use internal resources (such as Komodor Documentation and the Komodor Platform) to support users efficiently
  • Work independently remotely, managing priorities and tasks with minimal supervision
  • Maintain white glove service while maintaining KPIs

Requirements

Qualifications:

  • 4-5 years of experience in a technical support or similar role. - Must
  • 1+ years of experience managing Technical Support Engineering teams, preferably from SaaS startups in the Cloud Native Space. - Must
  • 2 years of experience with Kubernetes and cloud platforms (AWS, GCP, etc.) - Must.
  • Basic SQL skills with the ability to query databases.
  • Experience with Linux and comfortable working with the CLI. 
  • Strong troubleshooting and debugging skills in cloud-based applications and databases.
  • Ability to read code to assist in debugging and troubleshooting.
  • Proficiency in high-level programming languages is required to troubleshoot Production code. 
  • Understanding of the SDLC and the importance of highly available enterprise standard applications on the cloud. 
  • Familiarity with containers (e.g., Docker), APIs, Datadog, and GitHub.
  • Excellent communication skills and a customer-first mindset.

Preferred Qualifications:

  • Experience in a startup or fast-paced environment.
  • Familiarity with modern cloud-native tools and best practices, particularly related to Kubernetes.
  • Experience working across time zones in distributed teams.

Nice to have:

  • Experience setting up, troubleshooting and maintaining SSO/SAML connection
  • Experience working with Github/ HELM.

What We Offer:

  • Competitive salary and benefits package.
  • A collaborative work environment with room for growth and learning.
  • Flexibility and autonomy as part of a dev-first company.
  • The chance to work on cutting-edge Kubernetes and cloud-native technologies.


We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

What we offer

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Impact from the first day

In your journey with us you will be significant, exposed from day 1 to our core doing, work with different stakeholders shoulder to shoulder. Your voice will be heard and taken into consideration daily.

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Growth mindset 

We believe that your potential is limitless, and we will give you the opportunity, tools and guidance to evolve and grow. Besides learning by doing, we also believe in learning from others.

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Strengthen your personal brand!

We offer plenty of opportunities for networking and public speaking at conferences, meetups, webinars and more!

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Employee experience

We prioritize creating a welcoming and inclusive work environment. Team building activities, company trips and fun social events like breakfast club, HH -  there's always something exciting happening! We believe that it strengthens our team and contributes to a positive work culture.

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Perks and benefits

We offer every Komodorian a generous (possibly life changing!) package of stock options, as well as an educational fund, an awesome IT package with every geeky accessory you can imagine, and of course a Cibus\Wolt stipend. 

The hiring team tips

What are we looking for in a candidate?

We are looking for proactive people that have the ability to smoothly get into our fast paced rhythm, learn and adapt quickly, be communicative as we believe in collaboration and continuous learning. We are looking for experienced people that have the willingness to have an impact.

What should you expect in the interview process?

Some of the interviews will focus more on your skills and knowledge, and some would be to assess your fit to our company’s culture. We believe that setting and matching expectations are important not just in the recruitment process - but also in general! We strongly believe that meeting your direct manager & colleagues is an important phase in our recruitment process that could give you more transparency and information about us. And if it is a match - it is a match!

How do you evaluate success in any role?

At Komodor, we believe in data. We are a data-driven company with goals to achieve and make impact and value to our customers.

Are there any growth opportunities within the company?

Yes! There are many opportunities at Komodor for everyone to evolve and move forward in their careers. In startups you tend to learn fast, have different touch points within your role and responsibilities and also you will collaborate with different people from different departments. This leads to 360 exposure in any of our work processes. Also, we are growing from year to year so as we grow - you will grow with us!

Still open questions?
Contact us