Description

Who are we? 

Komodor is a cutting-edge Kubernetes Platform provider. Our dev-first solution streamlines Kubernetes operations across various environments, offering application and infrastructure engineers a unified platform to optimize cost and control. We aim to simplify the developer experience, enhance efficiency, and bridge the gap between application and infra teams, all while empowering companies to focus more on innovation and less on Kubernetes management. With $67M in funding raised, we are committed to pushing the boundaries of what our platform can do.

Core mission:

As a Customer Success Manager at Komodor , you'll be a crucial link between our technical solutions and customer needs. Collaborating closely with the sales team, you'll use your technical expertise to design customized solutions and lead POCs, demonstrating the value of our products firsthand.

Your Core Mission will encompass:

  • Demonstrate curiosity, creativity, empathy and professionalism when working with Komodor customers solving their important platform engineering problems.
  • Partner and collaborate with Komodor Solution Architects and Solutions Engineers to deliver your customer’s technical objectives, coordinating the optimal services, support and resources available.
  • Onboard new customers and their users and teams to the platform; connect them with the people, resources, tools available to them in order to make the best use of Komodor as soon as possible.
  • Conduct regular Business Reviews and stay engaged with your assigned accounts and ensure they are meeting their stated goals with the platform and setting new goals, expanding the use of Komodor.
  • Coordinate with internal teams at Komodor, notably Support and Services, ensuring successful outcomes, supporting growth and working with Product to advocate for your customer.
  • Act as a trusted resource for your accounts. An individual they know they can entrust their opinions to and someone they know will interact with and represent them authentically.
  • Provide timely, responsive and collaborative engagement with your assigned accounts; coordinating with distributed teams to accomplish asynchronous objectives and tasks.
  • Be challenged, solve new problems, teach about our technologies, and figure out new, better ways to delight our customers.

Requirements

Who are you?

  • 5+ years in a customer facing role including experience managing assigned accounts, expectations, outcomes and emotions both proactively and reactively. 
  • Bring deep knowledge of CSM playbooks for an infrastructure audience
  • Familiarity with infrastructure, Kubernetes and software development best practices, public and private cloud platforms and motivation to learn.
  • Relentless focus on customer success and meeting the needs of present and future customers.
  • Drive to creatively influence revenue and pride in the growth of the business channels.
  • Experience building positive professional relationships with developers and executives.
  • Impeccable written, verbal and in-person communication skills.
  • Professionalism, attention to detail, and strong follow-up.
  • Comfort working with ambiguity, charting a course, and driving to execute.
  • Occasional travel for customer meetings and industry events may be required.

What we offer:

  • Great culture and perks.
  • Options & benefits.
  • Growth opportunities!
  • Wellness and Employee experience events. 
  • Contribution to local communities by hosting, participating and encouraging our employees to be better ambassadors.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

What we offer

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Impact from the first day

In your journey with us you will be significant, exposed from day 1 to our core doing, work with different stakeholders shoulder to shoulder. Your voice will be heard and taken into consideration daily.

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Growth mindset 

We believe that your potential is limitless, and we will give you the opportunity, tools and guidance to evolve and grow. Besides learning by doing, we also believe in learning from others.

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Strengthen your personal brand!

We offer plenty of opportunities for networking and public speaking at conferences, meetups, webinars and more!

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Employee experience

We prioritize creating a welcoming and inclusive work environment. Team building activities, company trips and fun social events like breakfast club, HH -  there's always something exciting happening! We believe that it strengthens our team and contributes to a positive work culture.

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Perks and benefits

We offer every Komodorian a generous (possibly life changing!) package of stock options, as well as an educational fund, an awesome IT package with every geeky accessory you can imagine, and of course a Cibus\Wolt stipend. 

The hiring team tips

What are we looking for in a candidate?

We are looking for proactive people that have the ability to smoothly get into our fast paced rhythm, learn and adapt quickly, be communicative as we believe in collaboration and continuous learning. We are looking for experienced people that have the willingness to have an impact.

What should you expect in the interview process?

Some of the interviews will focus more on your skills and knowledge, and some would be to assess your fit to our company’s culture. We believe that setting and matching expectations are important not just in the recruitment process - but also in general! We strongly believe that meeting your direct manager & colleagues is an important phase in our recruitment process that could give you more transparency and information about us. And if it is a match - it is a match!

How do you evaluate success in any role?

At Komodor, we believe in data. We are a data-driven company with goals to achieve and make impact and value to our customers.

Are there any growth opportunities within the company?

Yes! There are many opportunities at Komodor for everyone to evolve and move forward in their careers. In startups you tend to learn fast, have different touch points within your role and responsibilities and also you will collaborate with different people from different departments. This leads to 360 exposure in any of our work processes. Also, we are growing from year to year so as we grow - you will grow with us!

Still open questions?
Contact us