Visibility Into Performance of Digital Services

Since 2010, Digital Enterprise Journal (DEJ) surveyed tens of thousands of organizations around different issues related to monitoring and improving the performance of digital services. Recently, DEJ conducted a new survey of more than 2,400 organizations centered around the current state of visibility into the performance of these services and findings of this research, combined with a trending analysis of historic data, will be included in this study.

Some of the key findings include:

  • 34% decrease over the last 3 years, in the number of organizations describing their visibility capabilities as effective
  • Simultaneously, the research shows a 79% increase in the business impact of issues with IT performance over the last 3 years
  • 6 – Different visibility solutions deployed, on average, before organizations identify the one that is the best fit for their needs
  • $32.57 million – Average annual loss due to performance related delays in releases of digital services
  • 65% – Reported inability to make a business case as a key challenge for improving visibility